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Patient Satisfaction is not Patient-Centeredness

Image by Atiq Nazri (Creative Commons / Flickr) As a newly minted physician, I find myself besieged by data about how happy patients are with the care we deliver. Press Ganey, HCAPS, Consumer [...]

May 14, 2014 // 0 Comments

Niche Services vs. Coordinated Care

Recently, I got three calls from three vendors offering three wonderful services for our members. The first vendor offered the best price to encourage our members to complete their Health Risk [...]

April 25, 2014 // 0 Comments

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